| Client Access License (CAL): The license required for a single computer to obtain legal access to a server. Competitive Upgrade (CUP): The right to upgrade to the current version of a vendor product from a competing software title. | |
| Contractual License Program (CLP): A software volume license program that requires a written commitment to purchase a designated volume of software within the contract term (typically 2-years). | |
| Cross-grade: A transfer from one software title to another software title of the same manufacturer. | |
| License: The legal right to use a single copy of software on one or more computers or servers, or as specified in the license agreement. | |
| Media: A CD-ROM, diskette, or any other physical product containing software code. Typically not included in license purchases under Volume License Agreements unless otherwise noted. | |
| Open License Program (OLP): A software volume license program based upon the highest volume software license purchased at predetermined discount levels. | |
| Piracy: The unlawful and unauthorized use of a software program on a computer or server. | |
| Points: A number value assigned to a software license program to determine the discounted purchase price. | |
| Pool: A number value assigned to a group of software license programs to determine the discounted purchase price. Point totals within pools typically determine discount levels. | |
| Shrink-Wrap/Boxed Copy: Typically a software product that comes in a retail box and includes the CD-ROM, manual, and single-user license. | |
| Site License: A software volume license agreement that gives corporate customers the right to purchase all software licenses needed by an entire organization or a clearly defined sub-group based on one centralized agreement. | |
| Software Asset Management (SAM): The proactive recording and maintaining of software licenses across an organization in order to reduce the total cost of ownership. | |
| Transactional License Program (TLP): A software volume license program that does not require a signed contract or other long-term purchasing commitment. | |
| Upgrade: To replace existing software with the newest version of the same software. With software volume license programs, upgrades are offered at a discount based on the currently installed software. | |
| Upgrade Protection: Grants the organization the right to receive new software version upgrades during a given time period (usually the duration of the agreement) for a discounted or prepaid price. | |
| Version Upgrade: A new release of an existing product; the right to upgrade from one software title to the next version release of that same software title. | |
Volume License Program (VLP): A purchasing program offered by software vendors for software licenses purchased in volume. |